How do I plug Miles, the CARRO IQ device in?

  1. Locate the OBD port in your car.

  1. Make sure your engine is off and that you're in a place with good satellite connectivity. Then plug Miles, the CARRO IQ device in. Once done, start your engine.

  1. After 30-45 seconds, ensure that the green and red indicator lights on the CARRO IQ device are rapidly flashing (5X per second). You will get a confirmation SMS when you are live!

  1. Take a picture of your car's odometer reading and upload it to

Can't find your odometer reading?

Your odometer reading is usually displayed at the front of the your vehicle, on the driver's dashboard.

  1. Congratulations, you are all set to be Covered on your policy start date! The distance you drive will be updated every hour! Happy driving!


Still haven't received a confirmation SMS after 5 minutes? Try out these steps to install your CARRO IQ device successfully:

  1. Ensure that you've turned off engine before plugging in Miles.
  2. Ensure that your car has direct view of the sky and that the area has good satellite connectivity. You may want to take reference from your phone's network reception to gauge an area's satellite connectivity.
  3. Turn off your engine. Unplug Miles for 15 secs and plug him back in. Turn on your engine and wait for the lights on Miles to stabilize after 30-45 seconds.

Still having issues? Contact us at [email protected], or Whatsapp us at 9182 4761!

CARRO IQ Frequently Asked Questions

What is an OBD port?

The OBD port is the socket in your car where you can plug the CARRO IQ device in so that we can calculate your driven mileage. An example of the OBD port is as shown below,